Privacy Policy

Information we collect

• Account details: username, email, password hash, age/eligibility confirmations, support messages.
• Gameplay data: in-game activity, virtual currency balance, session history, rewards, fraud/abuse signals.
• Device & analytics: IP address, device identifiers, browser/app version, approximate location (from IP), logs, cookies/SDK events.
• Payments (if you buy virtual items): transaction identifiers, purchase history, billing country; payment card details are handled by our payment providers, not stored by us.

How we use information (and our basis)

• Provide and operate the Service, authenticate accounts (necessary to provide the Service / contract).
• Customer support and communications (contract and legitimate business purposes).
• Safety, fraud prevention, enforcing rules, and protecting users and the platform (legitimate business purposes).
• Analytics to improve features and performance (legitimate business purposes; where required, we rely on consent for non-essential cookies/SDKs).
• Processing purchases, refunds, and chargeback management (contract and legal obligations).
• Comply with law and respond to lawful requests (legal obligations).

Cookies and similar technologies

We use essential cookies for login/session functions and may use analytics cookies/SDKs to understand usage. You can control cookies through your browser or device settings. Disabling some cookies may affect functionality.

Sharing and cross-border transfers

We may share information with vendors who help us run the Service (hosting, analytics, customer support, payment processing) and with authorities where required by law. Some vendors may store or process data outside New Zealand. When we transfer personal information overseas, we take steps to ensure comparable safeguards as required by the Privacy Act 2020 (including contractual protections and vendor due diligence).

Retention and security

We keep personal information only as long as needed for the purposes above, to meet legal/accounting requirements, and to resolve disputes. We use reasonable security safeguards such as access controls, encryption in transit where available, and monitoring. No system is 100% secure.

Your rights (NZ)

• Request access to, and correction of, your personal information.
• Withdraw consent for non-essential cookies/analytics where consent applies (this does not affect essential processing).
• Make a privacy complaint to us, and if unresolved, to the Office of the Privacy Commissioner (privacy.org.nz).