Purchases & Refunds Policy

1) Virtual items and no cash value

Haka Play includes optional in-app purchases (for example, virtual coin packs and/or boosters). Virtual coins/items are for entertainment only, have no real-world monetary value, are not legal tender, and are not redeemable or refundable for cash or any real-world goods or services. The game is a social casino experience and does not offer real-money gambling payouts.

2) Pricing, taxes, and billing

• Prices are shown at the point of purchase and may be displayed in NZD or another currency depending on your store/account settings.
• Any applicable taxes (including GST) and store fees may be added or included as shown during checkout by the relevant app store or payment provider.
• Payments are processed by the platform you use (e.g., Apple App Store, Google Play) or our approved payment processor for web purchases (if available). We do not receive or store your full card details.

3) Subscriptions and auto-renewal (if offered)

If we offer a subscription, the subscription terms (price, benefits, billing period, and whether it auto-renews) will be clearly presented before you confirm purchase. Unless disclosed at checkout, purchases are one-off. Subscription management (including cancellation) is handled in your app store account settings or the applicable billing portal.

4) Refunds and New Zealand consumer law

In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 may apply to certain purchases. Nothing in this policy limits your rights under those laws. Change-of-mind refunds are generally not provided for digital goods once supplied, unless required by law or the store/provider’s rules.

• Store purchases: If you purchased through Apple/Google, refund requests are subject to that store’s policies and processes. We cannot override store decisions.
• Web/direct purchases (if available): Contact us with your order details. If a refund is approved, it will be returned to the original payment method where possible.
• Non-refundable situations (typical): virtual coins/items that have been used, consumed, or transferred; purchases made by mistake after confirmation; or where we reasonably determine the account has engaged in fraud/abuse.
• Faulty or not as described: If you did not receive purchased items, or content is materially faulty/not as described, contact us promptly so we can investigate and provide an appropriate remedy (such as restoration of items, replacement, or refund where required).

5) Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may suspend access to the account and any related accounts while the dispute is reviewed. Where permitted, we may reverse or remove virtual items associated with the disputed transaction. Please contact us first so we can try to resolve billing issues quickly.

6) How to contact us

For billing questions or to request help with a purchase, email us with your username, device/platform, transaction/order ID, date, and the issue.